Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped for a full refund. Once your order has entered the shipping process, it can no longer be canceled. To cancel an order, please contact our customer service team as soon as possible using the contact information provided at the bottom of this page.

When an order is successfully canceled, we will process your refund within 3-5 business days. The refund will be issued to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be:

• In its original packaging
• Unused and in the same condition as when you received it
• Accompanied by the original receipt or proof of purchase

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive your returned item, our quality control team will inspect it to verify that it meets our return requirements. Upon approval, we will initiate your refund immediately.

Refunds are typically processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method. Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your account statement.

Please note that original shipping fees are non-refundable unless the return is due to our error. If you received a free shipping promotion, the standard shipping fee will be deducted from your refund amount.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please take the following steps:

1. Check your bank account again. Some banks require additional processing time.
2. Contact your credit card company or payment provider. It may take some time before your refund is officially posted.
3. If you've completed these steps and still haven't received your refund, please contact us using the information below.

We will investigate any reported issues with refunds and work diligently to resolve them. Please have your order number and proof of return ready when contacting us about a missing refund.

Contact Us